
Senior Customer Service Officer
2 weeks ago
Job Purpose
At AHL, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality.
Your mission: To uphold our high service standards and create memorable experiences for all our patrons, while building valuable skills in hospitality, event coordination, and customer engagement.
Benefit Highlight
- Opportunities for development and growth
- Medical & Dental Benefit
- AWS [13 month Bonus]
- Performance Bonus
- Annual Increment
- Flexi Benefit
- Overtime Payment
Duties and Responsibilities
• Customer Service and Front-of-House Services
Deliver warm, professional front-of-house services at AHL venues, ensuring every visitor feels welcomed and valued.
Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.
Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.
• Venue Standards and Presentation
Assist managers in upholding venue standards and ensuring smooth, consistent operations
Oversee the upkeep and presentation of public areas ensuring it is always welcoming
Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed
• Event Support and Coordination
Help coordinate special events and gala performances to ensuring seamless operations and a positive, memorable guest experience.
Provide exceptional hospitality services for partners, guests of honour, and VIPs.
Manage and supervise casual staff during performances and events, ensuring top-tier service delivery.
Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
• Safety and Conflict Resolution
Adhere to safety protocols and emergency evacuation procedures to ensure a secure environment.
Address and resolve any issues or complaints with professionalism and a positive attitude.
• Venue Tours
- Conduct public tours, sharing the rich history and unique features of our venues enthusiastically, to deepen visitor engagement and appreciation.
Qualifications
Educational Qualifications
- Diploma or relevant qualifications with equivalent years of experience
Experience
- Minimum of 3 years' experience in customer service or event management.
Specific Skills Required
- Strong skills in providing friendly and professional interactions with the public.
- Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
- Fluent in spoken English and a second language.
- Basic proficiency in computer applications, including Microsoft Office.
Additional Information
- This is a 2-year contract position.
- Shift duties are required.
Your contributions will help create a welcoming, safe, and inspiring environment for all who walk through our doors
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