Senior Customer Service Officer

2 weeks ago

Central Region, Singapore Arts House Ltd Full time $4,000 - $6,000 per year

Job Purpose

At AHL, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality.

Your mission: To uphold our high service standards and create memorable experiences for all our patrons, while building valuable skills in hospitality, event coordination, and customer engagement.

Benefit Highlight

  • Opportunities for development and growth
  • Medical & Dental Benefit
  • AWS [13 month Bonus]
  • Performance Bonus
  • Annual Increment
  • Flexi Benefit
  • Overtime Payment

Duties and Responsibilities


• Customer Service and Front-of-House Services

  • Deliver warm, professional front-of-house services at AHL venues, ensuring every visitor feels welcomed and valued.

  • Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.

  • Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.


• Venue Standards and Presentation

  • Assist managers in upholding venue standards and ensuring smooth, consistent operations

  • Oversee the upkeep and presentation of public areas ensuring it is always welcoming

  • Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed


• Event Support and Coordination

  • Help coordinate special events and gala performances to ensuring seamless operations and a positive, memorable guest experience.

  • Provide exceptional hospitality services for partners, guests of honour, and VIPs.

  • Manage and supervise casual staff during performances and events, ensuring top-tier service delivery.

  • Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.


• Safety and Conflict Resolution

  • Adhere to safety protocols and emergency evacuation procedures to ensure a secure environment.

  • Address and resolve any issues or complaints with professionalism and a positive attitude.


• Venue Tours

  • Conduct public tours, sharing the rich history and unique features of our venues enthusiastically, to deepen visitor engagement and appreciation.

Qualifications

Educational Qualifications

  • Diploma or relevant qualifications with equivalent years of experience

Experience

  • Minimum of 3 years' experience in customer service or event management.

Specific Skills Required

  • Strong skills in providing friendly and professional interactions with the public.
  • Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
  • Fluent in spoken English and a second language.
  • Basic proficiency in computer applications, including Microsoft Office.

Additional Information

  • This is a 2-year contract position.
  • Shift duties are required.

Your contributions will help create a welcoming, safe, and inspiring environment for all who walk through our doors

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