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Customer Support Executive

2 weeks ago

Central Region, Singapore Binal International Pte Ltd Full time $4,000 - $8,000 per year

About the role

As a Customer Support Executive at Binal International Pte Ltd, you will be the frontline of our customer service operations. You will be responsible for providing efficient and effective support to our valued clients, ensuring their needs are met and their queries are resolved in a timely manner.

What you'll be doing

  1. Responding to incoming customer inquiries via phone, email, service hotline chat in a friendly and professional manner
  2. Assist in service calls, scheduling, liaising with sub-contractors, and basic troubleshooting on issues they may encounter
  3. Maintaining detailed records of customer interactions and following up on open cases
  4. Identifying opportunities to improve customer satisfaction and communicating feedback to the management team
  5. Scheduling of service calls with the technical teams and collaborating with other teams.

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
  2. Strong problem-solving and critical thinking skills to effectively address customer concerns
  3. Proficient in using Microsoft Office 365 and other relevant business applications
  4. Previous experience in a customer service or sales support role is preferred
  5. A friendly, patient, and solution-oriented approach to customer service
  6. Ability to work in a fast-paced environment and adapt to changing priorities

What we offer

At Binal International Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive hospitalization insurance coverage
  2. Medical benefits
  3. Opportunities for professional development and career advancement

About us

Binal International Pte Ltd is a leading distributor of foodservice equipment. With a strong focus on customer satisfaction, we strive to deliver innovative solutions and exceptional support to our diverse client base. Our team of dedicated professionals is passionate about driving business success and creating a positive impact in the community.

If you're excited about this opportunity and believe you have the necessary skills and experience to thrive in this role, we encourage you to apply now.