Customer Service Administrator

12 hours ago

West Region, Singapore 37a4fa76-a3d9-4889-a27e-4a18dfff24a4 Full time $20,000 - $30,000 per year
  • Position: Customer Service Admin (Sales support-SAP)
  • Location: Tuas (3 bus stops from Joo Koon MRT)
  • Working hours: 5 days, Monday to Friday (8.00am to 5.00pm)
  • Salary (commensurate on experience): Up to $ days annual leave + Variable Bonus
  • Duration: Permanent
  • Industry: Manufacturer

Main Responsibilities:

  • Process sales and service orders in SAP/Resolv accurately and on time.
  • Ensure all supporting documents (quotes, POs, DOs) are properly filed and updated.
  • Track and follow up on open orders, deliveries, and service jobs.
  • Serve as the main point of contact for customers and distributors on order status and service updates.
  • Coordinate with Service, Sales, and Accounts teams to resolve issues promptly.
  • Manage warranty or repair documentation.
  • Work with the Service team to arrange shipments, packing lists, and on-time deliveries.
  • Monitor stock levels for common parts and assist in procurement coordination.
  • Maintain and update records in SAP/Resolv for customer accounts and parts transactions.
  • Support process improvement and system enhancement initiatives.
  • Prepare quotations, sales acknowledgements, and backorder reports.
  • Assist in ISO/BizSAFE audits and handle general administrative support for the CS and Service teams.

Requirements:

  • Diploma or higher in Business Administration, Logistics, or related field.
  • Minimum 2–3 years of experience in customer service, order processing, or administrative roles.
  • Experience in engineering, manufacturing, or service-based industries preferred.
  • Proficient in SAP/ERP systems and Microsoft Office (especially Excel).
  • Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to

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We DO NOT charge our candidates any referral fee nor bind them with any contract.

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

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