Frontline Enrolment Officer

2 weeks ago

Singapore Kaplan Full time $2,500 - $4,000 per year
Job DescriptionKey Responsibilities:
  • Serve as the first point of contact for students and customers at the frontline counter, providing support and assistance.
  • Handle the collection of fees, verification of contracts, and enrolment procedures for all entities, including KHEA Full-Time, Part-Time, and Kaplan Financial programmes.
  • Process sales transactions for Schweser products and ACCA/FIA study materials for Kaplan Financial programmes, ensuring accuracy and efficiency.
  • Respond to phone enquiries, manage courier-related tasks, and perform other administrative duties as assigned by the line manager.
Qualifications
  • Diploma or "A" Level qualification
  • "O" level with at least 2 years of customer service experience can be considered.
Work Experience
  • Minimum 2 years of customer service / front line experience preferred.
Knowledge and Competencies
  • Strong customer service skills, including handling difficult customers and managing complaints effectively.
  • Excellent communication skills for telephone and face-to-face interactions.
  • In-depth knowledge of Kaplan Financial programmes, student policies, and enrolment processes.
  • Proficient in multitasking and maintaining accuracy in administrative tasks.
  • Ability to ensure professionalism and a positive customer experience.
Other Information
  • Working Hours: Monday to Friday, 11am to 8pm & Saturday, 9am to 3pm (Not all Saturdays, Roster basis with extra allowance)
  • Work Arrangements: On-site
  • Location: Wilkie Edge
Application Instructions

InternSG

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