Frontline Enrolment Officer

Company

Kaplan Higher Education Academy Pte Ltd

Designation

Frontline Enrolment Officer

Date Listed

24 Jun 2025

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Flexible Start - Flexible End

Profession

Admin / Secretarial

Industry

Public Service / Education / Publishing

Location Name

8 Wilkie Road, level 2, Singapore

Address

8 Wilkie Rd, level 2, Singapore 228095

Map

Allowance / Remuneration

$2,200 - 2,600 monthly

Company Profile

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values  Opportunity, Knowledge, Support, Integrity and Results  help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us.  If you are seeking opportunities for growth, we welcome you to write to us

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

Job Description

THE ROLE: Frontline Enrolment Officer

The Frontline Enrolment Officer is responsible for providing exceptional frontline support to students and customers, managing enrolment procedures, and handling administrative tasks to ensure efficient operations. This role involves overseeing the collection of fees, verifying contracts, and processing sales of study materials, while addressing enquiries and resolving issues at the counter. The Front Enrolment Officer plays a key role in maintaining a high standard of service delivery and supporting the enrolment process for all entities under the organisation.

Key Responsibilities:

• Serve as the first point of contact for students and customers at the frontline counter, providing support and assistance.
• Handle the collection of fees, verification of contracts, and enrolment procedures for all entities, including KHEA Full-Time, Part-Time, and Kaplan Financial programmes.
• Process sales transactions for Schweser products and ACCA/FIA study materials for Kaplan Financial programmes, ensuring accuracy and efficiency.
• Respond to phone enquiries, manage courier-related tasks, and perform other administrative duties as assigned by the line manager.

Qualifications

Academic & Professional Qualification

• Diploma or "A" Level qualification
• "O" level with at least 2 years of customer service experience can be considered.

Work Experience

• Minimum 2 years of customer service / front line experience preferred.

Knowledge and Competencies

• Strong customer service skills, including handling difficult customers and managing complaints effectively.
• Excellent communication skills for telephone and face-to-face interactions.
• In-depth knowledge of Kaplan Financial programmes, student policies, and enrolment processes.
• Proficient in multitasking and maintaining accuracy in administrative tasks.
• Ability to ensure professionalism and a positive customer experience.

Other Information

• Working Hours: Monday to Friday, 11am to 8pm & Saturday, 9am to 3pm (Not all Saturdays, Roster basis with extra allowance)
• Work Arrangements: On-site
• Location: Wilkie Edge

Application Instructions

Please kindly submit your application here:

Kindly note that only applications submitted via the given job link will be considered. We regret that only shortlisted applicants will be notified

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