Enrolment Officer

2 weeks ago

Singapore beBeeCustomerSupport Full time $2,400 - $4,200

Job Title: Customer Support Coordinator

This is a pivotal role in providing exceptional frontline support to students and customers.

The Frontline Customer Support Officer manages enrolment procedures, handles administrative tasks, oversees fee collection, verifies contracts, and processes sales transactions with accuracy and efficiency.

Key Responsibilities:

  • Provide top-notch customer service as the first point of contact for students and customers.
  • Manage enrolment procedures, handle administrative tasks, oversee fee collection, verify contracts, and process sales transactions.
  • Address enquiries, resolve issues at the counter, and ensure a positive customer experience.

Required Skills & Qualifications:

  • Exceptional customer service skills, including handling difficult customers and managing complaints effectively.
  • Excellent communication skills for telephone and face-to-face interactions.
  • In-depth knowledge of educational programmes, student policies, and enrolment processes.
  • Proficient in multitasking and maintaining accuracy in administrative tasks.

Benefits:

Opportunity to work in a dynamic environment with a team of professionals.

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