Customer Service Officer/ Mall

7 days ago


Changi, Singapore XIAOHONG PROPERTY MANAGEMENT Full time $2,500 - $4,000 per year

About the role

As a Customer Service Officer in Changi City Point, you will be responsible for providing excellent customer service to our residents and visitors at our shopping mall. This is a full-time role in a friendly, customer-facing environment, ideal for someone who enjoys working with people and being part of a lively team.

What you'll be doing

  • Handle all customer service-related matters at the counter

  • Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks

  • Promote loyalty program and related activities

  • Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required

  • Support Marcom in promotional activities, events and loyalty program as required

  • Administrative duties and any other ad-hoc duties as assigned

What we're looking for

  • Min GCE N Level qualification

  • Min 1 year of working experience in relevant customer service role/ hospitality industry

  • Proficient in MS Office Word, Excel will be an added advantage

  • Fluent in English

  • Customer-oriented with good communication and interpersonal skills

  • Able to work in fast paced environment and has passion for service excellence

  • Able to work rotating shift, weekends & Public Holidays

More about this job:

2 rotating shifts (10am to 6pm / 2pm to 10pm)

For interested applicant, kindly indicate your notice period and expected salary in your resume.



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