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Customer Service Officer
2 weeks ago
In this role, you will be at the forefront of our client's banking services, providing personalized support to the valued customers. You will play a key role in ensuring customer satisfaction, while also identifying opportunities to enhance services and products. This position offers a competitive salary, generous shift allowances, and a pathway for professional growth and development within the organization.
What You'll Do:
- Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers' needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to our customers to achieve total customer satisfaction.
- Solicit customers feedback and identify problem trends for improvement actions.
What We're Looking For:
- Prior experience in a call center or customer service environment is an advantage, but we welcome all dedicated candidates.
- Proficiency in MS Office applications is required to manage customer interactions and documentation effectively.
What We Offer:
- We provide a competitive salary with additional shift allowances.
- Comprehensive training will be provided to ensure you have the skills and knowledge to succeed.
- Ample opportunities for professional growth and development within our organization.
- Join a team that values collaboration, innovation, and commitment to excellence.
If you are ready to excel in a challenging and rewarding position where your contributions will make a real impact, we encourage you to apply Join us and help shape the future of banking through exceptional customer service
Kindly note that only shortlisted candidates will be contacted.
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