Customer Service Officer

11 hours ago


Changi, Singapore Helius Technologies Full time

We are looking for Customer Service Officers for a leading banking industry. You will be responsible for delivering excellent service over the phone by assisting customers with their banking-related inquiries, and ensuring a smooth customer experience.

**Key Responsibilities**:

- Deliver personalized service to customers over the phone regarding banking products, accounts, and general service inquiries.
- Understand customer needs and provide accurate, timely, and effective solutions.
- Identify and act on cross-selling opportunities during customer conversations.
- Maintain high service standards to achieve complete customer satisfaction.
- Gather customer feedback and highlight trends or issues for process improvement.

**Qualifications**:

- Diploma or higher qualification is required.
- Must be wiling to work the afternoon shift (non-negotiable).

**Preferred**:

- Has experience working in the banking industry, OR Has experience in customer service (if no banking industry experience).

**Job Type**: Contract
Contract length: 12 months

Pay: $3,000.00 - $4,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Night shift
- Shift system

**Education**:

- Postgraduate Diploma/Certificate (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Banking: 1 year (preferred)

Work Location: In person



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