Centre Manager

2 days ago

Central Region, Singapore Inter Island Manpower Pte Ltd Full time $60,000 - $120,000 per year

Job Responsibilities:

  • Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for center under their purview.
  • Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
  • Achieve assigned monthly lead generation, sales/ enrolments, lead-conversion targets, addition any other targets that may be set by the management in relation to center growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
  • Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
  • Ensure customer retention by promoting adept problem-solving skills, upholding high service standards among team members. Drive the team to do their best in finding optimal solutions , align with both customer needs and company objectives, with the goal reaching a target customer satisfaction index score.
  • Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
  • Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
  • Tracking and reporting team evaluations, development, and improvement plans.

Job Requirements

  • Minimum of 4 years of experience in the related field and prefer managerial-level position.
  • The successful applicant must be flexible and available to work on weekends.
  • Looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
  • Strong verbal and written communication skills are essential for effective collaboration and leadership.
  • Goal-driven individuals with the ability to focus and priorities tasks that drive the growth of the Centre
  • ·Strong commitment compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Thong Yie Sze (EA Personnel Registration No: R

Inter Island Manpower Pte Ltd (Co Reg: N/ EA License: 08C3527)

Please send your updated resume by clicking "Apply". Only shortlisted candidates will be notified

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