Centre Manager

6 days ago

Central Region, Singapore e6c1e343-ccc1-4951-bdb5-d2cf59a33035 Full time $80,000 - $120,000 per year

Job Summary

  • Assist Head of Operations in the efficient operations of the medical, diagnostic, and administrative services at the medical centre.
  • Support the development of partnerships and new services with other healthcare organisations and work with the Strategic Partnerships Department to provide efficient and quality services to clients.
  • Ensure proper record and documentation for all clinic matters.
  • Centre Managers are subjected to deployment to other Medical Centres.

Job Description

1.Financial Performance

  • Work closely with Head of Operations, Clinical Services and Strategic Partnership Department in the implementation of activities and services to reach revenue targets for the medical centre.
  • Ensure a well-governed financial management system including cost and inventory control.
  • Prepare and submit monthly financial reports to Head of Operations.
  • Tally end of day collection and supporting documents.

2.Clinic Administration and Team Management

  • Collaborate with inter-disciplinary team to ensure that clinical and administrative staff requirements are well planned for.
  • Work with Head of Operations to enforce all medical centre's policies, standards of procedures and work instructions are in line and adhered to.
  • Responsible for the accuracy and completeness of all important documents before dispatch such as medical reports.
  • Conduct meetings with inter-disciplinary team to monitor performance of centre and work with Head of Operations and Quality Management Department to improve customer service.

3.Customer Service Quality

  • Meet targets for customer satisfaction and net promotion scores
  • Work closely with Quality Management Office to identify areas of improvement and implement these changes with Head, Operations.
  • Assist Head of Operations in the investigation and follow up on complaints and feedback.

4.Equipment, Supplies and Maintenance

  • Work closely with Procurement and Facilities Departments in organising for and keeping proper records of calibration, quality control, equipment inventory, repair and preventive maintenance.

5.Clinical Service Quality

  • Work with Head of Operations and Quality Management Office in the implementation and audit of all matters related to the clinic.

6.Others

  • Keep up to date with the various service components of Health Screening Packages and all other services rendered at Medical Centres.
  • Schedule, co-ordinate meetings when required.
  • Support the orientation of new staff as needed.

7.Any other duties assigned by Head of Operations.

Job Requirements

  • Degree with at least 8 years' experience, preferably in healthcare operations with at least 3 years in a supervisory role
  • Strong interpersonal and communication skills with the ability to negotiate with key stakeholders to reach strategic outcomes
  • Self-directed and independent with the ability to work under tight timelines
  • An excellent team player who is resourceful and meticulous
  • Strong communication and interpersonal skills
  • Strong organisational and leadership skills
  • Proficient in Microsoft Office with prior experience managing clinic management systems
  • Proven ability in leading and advocating change.
  • Able to work 5.5 working days

Only shortlisted candidates will be notified.

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

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