
Senior IT Support Executive
2 days ago
Job Responsibilities
- Monitor and maintain IT infrastructure health across servers, networks, and cloud environments.
- Manage system updates, patches, and routine maintenance to ensure stable operations.
- Provide L1/L2 technical support for internal users, resolving hardware, software, and network issues.
- Perform and document regular tasks such as backups, security checks, and system assessments.
- Support end-user devices including PCs, mobile devices, servers, and I/O hardware.
- Respond to IT incidents and escalate as needed to ensure timely resolution.
- Collaborate on global/regional IT project rollouts and cross-functional troubleshooting.
- Maintain accurate system documentation and contribute to internal knowledge base materials.
Key Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 4 to 6 years of experience in IT operations, systems support, or a similar technical role.
- Experience with IT service management tools (e.g., Serviceware, Jira, etc.) is a plus.
ITIL Foundation Certification an advantage
CompTIA A+ or Network+ Certification an advantage
- Microsoft Certified: Azure Fundamentals or similar certifications an advantage
- Cisco Certified Network Associate (CCNA) an advantage
HOW TO APPLY:
Interested applicants, please click on "Apply Now". We regret only shortlisted candidates will be notified.
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EA License No: 19C9950
EA Personnel: Wang Chun Jin
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