Retail Support Executive

5 days ago

North Region, Singapore FRAGRANCE FOODSTUFF PTE LTD Full time

About Fragrance Foodstuff

Fragrance is a leading homegrown brand in Singapore, best known for our iconic Bak Kwa and festive delights. With over 40 retail outlets and decades of heritage, we combine tradition with innovation to create memorable food experiences. Join us as we continue to grow and reshape modern F&B retail.


Key Responsibilities

  • Daily Operational Support

    Provide hands-on operational support to assigned outlets and help resolve ground-level challenges.
  • Sales & Marketing Execution

    Work with management to implement promotional campaigns, sales tactics, and in-store marketing initiatives.
  • Staff Coaching & Sales Training

    Train and guide retail staff in customer engagement, handling objections, executing promotions, and maximizing upsell opportunities.
  • Retail Audit & SOP Supervision

    Perform quality checks and ensure compliance with SOPs, visual merchandising standards, and service excellence.
  • Retail Standards & Store Improvement

    Continuously raise outlet standards and recommend improvements in layout, product display, or customer flow.
  • Agile Sales Growth

    Help boost sales through data-driven experiments, feedback loops, and fast adaptation of strategies.
  • B2B Collaboration Support

    Explore and support partnerships with other brands, businesses, or corporate clients to unlock new business opportunities.

Commission Scheme

  • Attractive Commission Scheme

    Performance-based commissions on successful sales campaigns or outlet growth — your effort = your reward.

Requirements

  • Diploma or Degree in Business, Marketing, Retail Management or related fields
  • 1-3 years' experience in retail or operations support is a plus.
  • Strong people skills and ability to engage with frontline retail staff
  • Willing to travel across multiple outlets in Singapore
  • Self-driven, adaptable, and solutions-oriented
  • Proficient in Microsoft Office

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