Facilities Manager

About DFI Retail Group

DFI Retail Group (the 'Group') is a leading Asian retailer. As at 30 Jun 2024, the Group, its associates and joint ventures operated some 11,000 outlets and employed over 200,000 people. The Group had total annual revenue in 2023 exceeding US$26 billion.

The Group is dedicated to delivering quality, value and exceptional service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains.

The Group (including associates and joint ventures) operates a portfolio of well-known brands across six key divisions: food, convenience, health and beauty, home furnishings, restaurants and other retailing.

At the heart of its business, DFI Retail Group is driven by its purpose to "Sustainably Serve Asia for Generations with Everyday Moments.

The Group's parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing in the equity shares (transition) category of the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong. DFI Retail Group is a member of the Jardine Matheson Group.

The Role

This role is critical in ensuring the efficient, safe, and sustainable operation of all 7-Eleven retail stores and support properties including warehousing, chilled facilities, and offices across Singapore. You will lead all aspects of facilities management, vendor coordination, and preventive maintenance, while ensuring strict compliance with regulatory, safety, and operational standards.

You will be directly responsible for the smooth day-to-day operations of all matters related to the maintenance, security, and facilities management of the 7-Eleven portfolio, ensuring minimal downtime, cost-efficiency, and high service levels.

• Act as the key contact between 7-Eleven Singapore and City FM for all maintenance and facilities management activities.
• Provide comprehensive facilities management support to 7-Eleven retail stores, warehouses, chilled facilities, and offices.
• Monitor performance of City FM team and ensure service levels and KPIs are met.
• Ensure compliance with statutory requirements (NEA, BCA, URA, EMA, SCDF) across all 7-Eleven locations.
• Manage maintenance and capital expenditure budgets specific to the 7-Eleven portfolio.
• Drive cost and energy saving initiatives in collaboration with City FM and other vendors.
• Oversee equipment breakdowns, refurbishment, and repair works across all 7-Eleven properties.
• Manage City FM's IPOS system for job screening, pricing, approvals, and capital expenditure processes.
• Respond to maintenance-related queries from 7-Eleven leadership and operations teams.
• Sign off PTWs for City FM technicians accessing landlord premises for maintenance work.
• Handle EMA license renewals and BCA facade license matters for 7-Eleven properties.
• Raise purchase orders and administer invoice payments via Finance.
• Manage insurance claims related to facilities.
• Support novation agreements and local vendor contracts relevant to 7-Eleven operations.
• Attend relevant meetings including store council, food safety, workplace safety and health, business continuity planning, internal audits, and energy strategy sessions.
• Submit annual NEA waste and PUB water management reports for 7-Eleven.
• Oversee lift and escalator Permit to Operate renewals where applicable.
• Submit SCDF annual reports to renew FSC certificates for applicable properties.
• Manage CERT requirements and conduct annual fire drills for designated sites.
• Be involved and support in all group sustainability program
• Manage internal and external stakeholders for matters pertaining to Facilities maintenance matters
• Perform any other ad hoc duties as assigned.

About You

• Bachelor's degree in Facilities & Project Management, Mechanical/Electrical Engineering, or related field.
• Minimum 5-7 years' experience in retail facilities management, preferably in convenience store or multi-site environments.
• Strong experience in building systems (HVAC, electrical, plumbing, M&E), maintenance programs, service contracts, and vendor management.
• Valid Singapore IFMA or Fire Safety Manager (FSM) certification is an advantage.
• Risk management mindset with experience in emergency response, safety compliance, and sustainability.
• Financial literacy and attention to detail.
• High energy, able to manage pressure and multitask effectively.
• Independent, proactive, and solution oriented.
• Strong interpersonal and problem-solving skills, with the ability to thrive in a fast-paced environment.