Senior IT Support Executive

2 days ago


East Region, Singapore Align Recruitment Pte Ltd Full time $104,000 - $130,878 per year

Job Details

  • Perm role comes with comprehensive benefits (Annual leave, VB (twice a year), medical benefits, etc
  • Working days & hours: Monday to Friday 830am-530pm
  • Reporting to IT Manager

Roles & Responsibilities

  • Perform First level & Second level technical support for user's desktops and laptops
  • Manage and support IT Infrastructure including Windows Servers / Network routers & switches / MFP Printers / Desktops & Laptops
  • Diagnose and troubleshoot software incidents, including database, network, and Windows system issues.
  • Log and track user support tickets, ensuring timely follow-up until closure.
  • Communicate root causes to users and provide preventive or corrective guidance.
  • Maintain solid working knowledge of POS systems and daily operations.
  • Create and configure new joiner accounts in Active Directory (AD).
  • Prepare and issue laptops for new hires, providing instructions for Office 365 sign-in and setup.
  • Configure Roadshow equipment—POS terminals, bank terminals, printers, and laptops—assist with onsite setup, and remain on standby to ensure successful transactions.
  • Any other ad-hoc duties as assigned.

Job Requirements

  • Degree/Diploma in IT or related principles
  • Min 2-4 years hand-on working experience in end-user support (hardware & software) environment;
  • Knowledge in EMC SAN Storage is desirable
  • Good team player and enthusiastic
  • Self-initiator on performing tasks
  • Resourceful and responsive

How to Apply:

Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button or email to

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R



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