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Client Service Officer
2 weeks ago
Up to $3.5k per month 1 month completion bonus attractive benefits
Client Service Officer
Banking Financial Institution
Location: Central
Working Hours: Monday to Friday - 830am to 530pm
- Handle customer enquiries via phone (main), email, live chat & walk-ins
- Manage complaints, escalations & feedback
- Support night desk & HK desk on rotation (public holidays)
- Ensure timely issue resolution & meet KPIs
- Contribute to service improvements & ad hoc projects
- Min. 2 years' call centre or customer service experience
- Strong communication, problem-solving & service mindset
- Willing to work rotational night shifts & public holidays
- Proficient in MS Office & digital tools
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret only short-listed candidates will be notified.
Contact: Ken Zhang Aichang
Reg No: R1110470
Company: TDCX Talent Solutions Pte. Ltd
EA License No: 23C2024