Client Service Officer

1 week ago

Singapore RESTE LABORATORIES PTE. LTD. Full time

**Job Purpose**:
The main job responsibility for this position is the accurate and efficient registration and administration of tests orders and ensure test reports are sent to clients within set turn around time.

**Responsibilities**:
Laboratory Client Service tasks include:

- Answering and routing of incoming telephone calls.
- Liaising with the despatch team to ensure the smooth collection / delivery of specimens and documents from destination to destination.
- Processing reports and bills.
- Manage and maintain general Inventory.
- Troubleshooting problems that arise with assistance and guidance from the supervisor / assistant manager.
- Printing, collating or typing of all Laboratory and administrative reports, invoices and administrative reports related to the operation of the lab.
- Tracing of Laboratory results, answering or routing enquiries from clients, doctors or patients.
- Performing order entry and carrying through with the process of order entry
- Performing billing functions e.g. checking audit reports, issue credit notes, checking that charges to clients are correct.
- Assist immediate Reporting Officer in the training and orientation of new staff at the various job tasks.
- Assist other client service staff in resolution of problems.
- Performs special assignments when need arises
- Any other duties as assigned from time to time.

**Key Performance Indicators**:

- Accuracy and speed of collation of reports/invoices.
- Quantity, speed and accuracy of order entry/opening or sorting samples/labelling of samples.
- Answering of queries / follow-up with clinic.
- Accuracy and completeness in scanning documents for archival.
- Competency of staff.
- Manage inventories/supplies.
- Checking of documents.

**Skills, Knowledge and Abilities**:

- Computer literacy e.g. Microsoft Office

**Education and Experience**:

- Completed Sec 4 / GCE “N” Level / GCE “O” Level or has sufficient combination of education and experience.
- Fluent English reading and writing skills required.
- Required language: English
- Minimum two (2) years of working experience preferred

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