Regional Business Operations Manager
6 days ago
We are pleased to extend an offer for you to join RGCC Southeast Asia as the Regional Business Operations Manager. This position is a critical leadership role, essential to advancing RGCC's operational excellence and strategic growth across Southeast and Eastern Asia, including China. We are confident that your skills, experience, and passion will make a significant impact in driving the success of our organization.
As the Regional Business Operations Manager, you will play a pivotal role in managing systems, supporting distributors, enhancing processes, and ensuring superior stakeholder satisfaction. Your responsibilities will align with RGCC's mission of delivering innovative, personalized cancer treatment solutions, while contributing to the company's growth across the region.
Key Responsibilities
Your role will include, but is not limited to, the following responsibilities:
- Systemizing Business Operations: Implement operational frameworks, SOPs, and process improvements to enhance workflows.
- Distributor, Clinic, and Practitioner Support: Act as the key point of contact for stakeholders, ensuring their needs are met and issues resolved.
- Revenue Reporting and Strategic Insight: Consolidate revenue reports and monitor KPIs to deliver actionable insights.
- Technology and System Management: Manage platforms like HubSpot to streamline operations and enhance productivity.
- Doctor and Practitioner Onboarding: Facilitate onboarding processes and provide ongoing training to maximize engagement.
- Regional Support and Travel: Support stakeholders on-site through monthly travel across Southeast and Eastern Asia. Represent/support RGCC SEA at regional events, training sessions, and conferences, ensuring the company's professional presence.
- Risk Management: Identify and mitigate risks while ensuring compliance with company policies and standards.
- Financial Oversight: Monitor operational expenses and identify cost-saving opportunities.
- Cross-Functional Collaboration: Work with internal teams, distributors, and external partners to achieve business objectives.
- Stakeholder Communication and Customer Experience: Drive stakeholder satisfaction through effective communication and issue resolution.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 5+ years of experience in operations or a leadership role, preferably within a regional capacity.
- Fluency in English and Chinese (spoken and written).
- Ability and willingness to travel across Southeast Asia and Eastern Asia (including China) as needed.
- Expertise in CRM platforms (e.g., HubSpot).
- Strong communication, leadership, and problem-solving skills.
- A self-motivated individual with a strong work ethic, ready to take on complex challenges and contribute directly to RGCC's growth.
Why Join RGCC Southeast Asia?
- Financial Rewards: Excellent yearly remuneration tied to company growth through team effort.
- Career Growth: Opportunities for promotion to Senior Leadership for candidates who excel and contribute to the company's success.
- Work-Life Balance: Enjoy 2 remote workdays per week while managing impactful projects.
- Meaningful Impact: Be part of a globally recognized organization at the forefront of personalized cancer treatments.
- Dynamic Environment: Collaborate with international teams and work on high-impact regional projects.
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