Customer Service Manager Industrial
4 days ago
Customer Service Manager
5 days ( Mon-Fri )
Location: Tuas
Basic Salary: $4000 - $4200
Responsibilities:
- Lead, coach, and mentor the customer service team to achieve high service standards.
- Oversee customer service operations, ensuring timely resolution of inquiries, complaints, and escalations.
- Manage key client accounts, ensuring contract adherence, service reviews, and strong relationships.
- Monitor SOPs, KPIs, and service standards to drive customer satisfaction and retention.
- Prepare and present monthly performance and operational reports for management.
- Drive digital transformation initiatives and ensure efficiency in systems and processes.
- Collaborate with Business Development and other departments to align service delivery with client needs.
- Analyze customer feedback and service trends to recommend and implement improvement initiatives.
Requirements:
- Able to lead and guide a team.
- Good communication and interpersonal skills.
- Knowledge in customer service within manufacturing or industrial sectors.
Click on the Apply Button and we will be reaching out to you.
Randy Lee R | One Vogue Pte Ltd 19C9629
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