Customer Service Manager Industrial

2 days ago


Tuas, Singapore ONE VOGUE PTE. LTD. Full time $56,000 - $84,000 per year

Customer Service Manager

5 days ( Mon-Fri )

Location: Tuas

Basic Salary: $4000 - $4200

Responsibilities:

  • Lead, coach, and mentor the customer service team to achieve high service standards.
  • Oversee customer service operations, ensuring timely resolution of inquiries, complaints, and escalations.
  • Manage key client accounts, ensuring contract adherence, service reviews, and strong relationships.
  • Monitor SOPs, KPIs, and service standards to drive customer satisfaction and retention.
  • Prepare and present monthly performance and operational reports for management.
  • Drive digital transformation initiatives and ensure efficiency in systems and processes.
  • Collaborate with Business Development and other departments to align service delivery with client needs.
  • Analyze customer feedback and service trends to recommend and implement improvement initiatives.

Requirements:

  • Able to lead and guide a team.
  • Good communication and interpersonal skills.
  • Knowledge in customer service within manufacturing or industrial sectors.

Click on the Apply Button and we will be reaching out to you.

Randy Lee R | One Vogue Pte Ltd 19C9629



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