Customer Service Executive

2 hours ago

Tuas, Singapore Liten Logistics Services Pte Ltd Full time $40,000 - $60,000 per year

Key Responsibilities & Duties:

Client Engagement & Communication

  • Act as the first point of contact for all customer inquiries, service requests, feedback, and complaints via phone, email, and in-person channels.
  • Understand customer requirements and provide timely and appropriate solutions or escalate to relevant departments when necessary.
  • Liaise with the Sales Department to forward and follow up on customer sales inquiries and quotations.

Project Coordination & Job Scheduling

  • Coordinate with the Operations Department to schedule and monitor logistics activities, including relocation, warehousing, and technical projects.
  • Maintain clear communication with internal departments to ensure job specifications are understood and delivered according to customer expectations.
  • Track project milestones and ensure adherence to delivery timelines.

Job Monitoring & Documentation

  • Utilize the EPR system to input, monitor, and update job status throughout the project lifecycle.
  • Ensure all jobs are marked as "CLOSED" in the ERP system upon completion and receipt of signed Delivery Orders.
  • Coordinate with the Accounts Department to ensure proper documentation is submitted for billing and invoicing purposes.

Quotation & Procurement Support

  • Prepare and issue customer quotations in a timely and accurate manner.
  • Create Purchase Requisitions and coordinate with the Procurement team to obtain Purchase Orders from vendors/suppliers for job-related requirements.

Service Quality & Continuous Improvement

  • Maintain a high standard of professionalism and customer service at all times.
  • Support internal process improvements by providing feedback on recurring customer issues or bottlenecks.
  • Assist in developing service scripts, email templates, and FAQ documents to improve response consistency.

Administrative & Ad-hoc Duties

  • Maintain proper records of customer communications and job-related documentation.
  • Provide administrative support for departmental reporting, audits, and reviews.
  • Carry out any other duties as assigned by management to support overall departmental goals.

Requirements and Qualifications:

  • Possess Min. O' or N Level certification or its equivalent.
  • Prior experience in customer service, preferably within the logistics, supply chain, or transportation industry, will be an added advantage.
  • Familiar with sales documentations and its process.
  • Strong interpersonal and communication skills with the ability to engage effectively with customers, vendors, and internal teams.
  • Excellent organizational and time management skills with keen attention to detail.
  • Skilled in negotiation and problem-solving, with a proactive and solution-oriented mindset.
  • Bilingual – with excellent fluency in the English language and ability to communicate with personnel of all levels.
  • Proficient in Microsoft Office Applications.
  • Immediate availability will be an advantage.

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