Customer Service Executive #68880
1 week ago
Industry/Organization Type: Alcohol Distributor
- Position Title**:Customer Service Specialist/Customer Service Executive**:
- Working Location: Tuas Bay Walk (Transportation Provided)
- Working Hours: Monday - Friday, 8.30 am - 5.30 pm, Saturday (WFH), 8.30 am - 12.30 pm
- Salary Package**:Up to $3,100 + Incentives**:
- Duration: Permanent
**Key Responsibilities**
- Provide accurate information to customers by ensuring a clear understanding of their requests, answering questions, and offering assistance promptly.
- Initiate services by documenting requests and coordinating with the dispatch team to ensure timely service delivery.
- Handle revenue collection efficiently by receiving and recording payments.
- Resolve billing issues by identifying errors, explaining procedures, and coordinating necessary adjustments.
- Enhance service quality by assessing current processes and recommending improvements.
- Stay updated with industry practices by engaging in educational opportunities.
- Resolve billing-related tasks for customers, including the issuance of invoices, credit, and debit memos.
- Maintain accurate customer information for billing and service purposes.
- Work closely with the Sales team to support customer management and address any related inquiries or issues.
- Coordinate with the Sales team regarding customer accounts receivable and specific requests.
- Manage customer records effectively and initiate actions related to rebates and sponsorships.
- Perform other administrative tasks as required.
**APPLY NOW**
- With at least 1 year of relevant experience
- Proficient in Microsoft Office
Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114
**Job Types**: Full-time, Permanent
Pay: $2,700.00 - $3,100.00 per month
License/Certification:
Work Location: In person
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