Customer Service Executive
2 days ago
Benefits : Performance Bonus
- The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction.
- An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.
Key Responsibilities:
- Order processing, generate invoices, and credit/debit notes.
- Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
- Shipment arrangement example like liaising with the 3rd parties providing shipping document to both customer & the nominated forwarder for export declaration.
- Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time.
- Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims.
- Process and expedite shipments and ensure on-time delivery to customers
- Outstanding order monitoring and checking order status to update customers for any delays
- Adhoc assignments given by Manager
Skills & Qualification:
- Min. Diploma in any field, preferably in Supply Chain Management
- At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/ logistics industry.
- Good written and communication skills
- Good customer handling skills and able to communicate with people of different levels
- Proficient in Microsoft Words and Excel
- Prior experience in the manufacturing/ harnessing environment is an added advantage.
- Experienced in SAP SD Module is an added advantage
Working hours:
Mon to Fri 8.30am - 5.30pm
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