Customer Service Executive

1 week ago

Tuas, Singapore Flintex Consulting Pte Ltd Full time $40,000 - $60,000 per year

Benefits : Performance Bonus

  • The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction.
  • An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

  • Order processing, generate invoices, and credit/debit notes.
  • Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
  • Shipment arrangement example like liaising with the 3rd parties providing shipping document to both customer & the nominated forwarder for export declaration.
  • Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time.
  • Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims.
  • Process and expedite shipments and ensure on-time delivery to customers
  • Outstanding order monitoring and checking order status to update customers for any delays
  • Adhoc assignments given by Manager

Skills & Qualification:

  • Min. Diploma in any field, preferably in Supply Chain Management
  • At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/ logistics industry.
  • Good written and communication skills
  • Good customer handling skills and able to communicate with people of different levels
  • Proficient in Microsoft Words and Excel
  • Prior experience in the manufacturing/ harnessing environment is an added advantage.
  • Experienced in SAP SD Module is an added advantage

Working hours:

Mon to Fri 8.30am - 5.30pm

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