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Customer Service

2 weeks ago

Tuas, Singapore Grace HR Solutions Full time $31,200 per year

Job Description & Requirements

What You'll Do:

* Answer and manage all incoming calls, identify caller needs, and redirect appropriately

* Welcome and attend to walk‑in visitors as the first point of contact

* Coordinate and assign technicians for site inspections and maintenance according to urgency and location

* Liaise with internal teams to address and resolve customer issues

* Maintain accurate service records, logs, and documentation

* Generate and manage operational reports and service‑related documents

What We're Looking For:

* GCE O Level or equivalent and above

* Effectively bilingual in Mandarin and English to engage with diverse stakeholders

* Prior customer service experience preferred

* Excellent verbal communication and interpersonal skills

* Patient, professional, and empathetic in handling customer queries

* Strong problem‑solving skills and critical thinking ability

* Proficient in Microsoft Word, Excel, and Outlook

* Highly organized with great attention to detail

Patricia Poh | CEI No: R |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: A

Job Type: Full-time

Pay: $1, $2,600.00 per month

Work Location: In person