Customer Service Officer

6 days ago

Tuas, Singapore Search Personnel Pte Ltd Full time
  • Position: Customer Service Officer (Simple Duties/ Reception) - TUAS/ ALL WELCOME
  • Location: Tuas Ave (Company Transportation to the nearest MRT will be provided)
  • Working hours: 44 hours per week - Monday - Friday + ALTERNATE FULL Saturday (WITH OVERTIME PAY)
  • Salary (commensurate with experience): Gross to $3200 (Salary Up to $3000 + Overtime Pay + 10 days Annual Leave additional 1 every year max of 14 days + Performance Bonus + Free Lunch Tuesday to Thursday
  • Duration: Permanent
  • Industry: MANUFACTURE AND REPAIR OF ELECTRIC GENERATORS

Main Responsibilities:

  • Answer and manage all incoming calls, identify caller needs, and redirect appropriately
  • Welcome and attend to walk‑in visitors as the first point of contact
  • Coordinate and assign technicians for site inspections and maintenance according to urgency and location
  • Liaise with internal teams to address and resolve customer issues
  • Maintain accurate service records, logs, and documentation
  • Generate and manage operational reports and service‑related documents

Requirements:

  • GCE O Level, or equivalent and above
  • Prior customer service experience preferred
  • Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

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