Senior Executive, IT

3 days ago

Central Region, Singapore PARKROYAL COLLECTION Marina Bay, Singapore Full time $90,000 - $120,000 per year
About the job

The Role:

To provide on-site technical leadership for hotel IT systems, support critical infrastructure, and act as a key resource bridging vendor support and in-house needs, ensuring continuous, secure, and efficient operations.

  • Monitor and maintain IT infrastructure (network, WiFi, servers, security systems).
  • Manage integrations and configurations of key hotel systems (PMS, POS, guest tech, IPTV, etc.).
  • Perform system health checks and preventive maintenance to minimize disruptions.
  • Manage hotel's technology assets, including hardware lifecycle and software licensing.
  • Coordinate with vendors and ensure timely resolution, overseeing their performance and technical quality.
  • Provide L2/L3 technical support, working closely with vendors for escalations and project implementations.
  • Support audits, data backup/restoration, and IT security enforcement.
  • Participate in new tech initiatives, upgrades, and integration projects aligned with the hotel's innovation roadmap.
  • Maintain detailed documentation of technical setups and standard operating procedures.
  • Support audits, DR drills, and compliance activities.
  • Provide mentorship to junior team members as needed.

Talent Profile:

  • Diploma/Degree in Information Technology or related discipline.
  • 3–5 years of experience in a technical IT role, preferably in hospitality or service sectors.
  • Strong knowledge of networking, Windows Server environments, and virtualization.
  • Familiarity with hotel systems such as Opera, Micros, and guest-facing technologies is a plus.
  • Proactive, solutions-oriented, and capable of working independently.
  • Strong problem-solving and communication skills.
  • Knowledge of cybersecurity best practices.
  • Flexible to support 24/7 operations (on-call rotation may apply).

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

Thank you for your interest with us, we regret that only shortlisted candidates will be notified.

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