Service Advisor

14 hours ago

Central Region, Singapore Trans Eurokars Pte Ltd. Full time $40,000 - $60,000 per year

Duties & Responsibilities:

  • Responsible for handling of customer's complaint of their car including receiving customers' cars and opening of Job Card
  • Establishing and maintaining good working relationships with customers to encourage more repairs and up selling not forgetting to attain customer satisfaction and royalty
  • Supporting the technicians in every area possible.
  • Providing quotations when requested by customers and advise customers on the amount of time required
  • Monitoring of recalls and campaigns to ensure that such recalls and campaigns are carried out whenever the car is in the workshop
  • Establishing and maintaining team spirit and motivation
  • To arrange chauffeur service to VIP guests, prospects and customers in Rolls-Royce vehicles as and when required.
  • To deliver a definitive Rolls-Royce experience, the 'magic carpet ride', to clients or guests at all time; by paying close attention to detail and ensure high personal standards in appearance, behavior, attitude as well as planning ahead.
  • To assist in picking up and delivering of customers' Rolls-Royce cars to and from workshops.
  • To ensure proper follow up on work in progress status to customers every day.
  • To ensure proper follow up on back order parts and update customers on status.
  • To ensure proper and detail recording of all cars when perform service reception at the car.
  • To ensure proper handover of car to customers.
  • To ensure all WIPs are closed in accordance to time frame.
  • To assist in marketing events and activities when required.
  • Other ad hoc jobs such as send car to wash bay, top up petrol, pick up guests from airport or other locations.
  • Any other suitable duties assigned by the management from time to time.

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