Deputy Manager

The Role:

You will be the manager of the  Business Office staffs, together ensuring a smooth patient journey from admissions to discharge, as well as managing administrative and operational duties of the department.

Key Accountabilities:

• Managing and meeting KPI on admissions, discharge, claims, bills, etc.

• Prepare monthly reports on accuracy of bills

• Reviewing of discounts/ write off reports

• Manage and guide team of Business Office staff which includes rostering, recruitment, appraisal and other manpower related duties

• Conduct departmental meetings and provide advisory to operational issues

• Review and advise team on the next course of action to meet KPI

• Liaise with other departments or section to obtain and provide feedback that will facilitate operational efficiency and effectiveness in their respective sections

• Review and prepares annual departmental budgeting report and cost management

• Perform any other tasks assigned by Superiors

Professional/ Educational Qualifications:

• Degree in Healthcare/ Business/ Communication / Finance related discipline

• Computer literacy with advanced proficiency in Microsoft Office

• Great communication skills (speaking and writing) and good negotiation skills

• Bilingual – English preferably Mandarin or other dialects/ languages to communicate with non-English speaking patients from the region

• Experience in leading and supervising a team

• Min 8 years of professional experience in customer fronting roles

• Ability to analyse figures and problem areas with proposal to meet target and propose for process improvement

Skills and Knowledge:

• Mature team leader with ability to multi-task, patient and tolerant in handling difficult customers

• Effectively bilingual with prior experience in training and guiding staff would be an added advantage.

Working Hours:

• Mon - Fri, 8.30am - 6.00pm

• PH, Sat & Sun: OFF (may require to come back work if necessary)

• To remain contactable during after office hours for emergency purpose