Operations Coordinator, Healthcare Support Services

7 days ago

Kent Ridge, Singapore MCI Career Services Pte Ltd Full time $2,800 - $3,300 per year

Kent Ridge | Healthcare Industry | Mon–Fri, Office Hours

$2,800 – $3,300 + AWS + 2–3 Months Performance Bonus


About the Role

We are looking for a responsible and compassionate Operations Coordinator to manage daily operations and service delivery within the mortuary and support services unit. This role plays a critical part in ensuring dignified, seamless, and professional care for the deceased and their next-of-kin (NOK), while ensuring full compliance with hospital policies and regulatory standards.


Key Responsibilities
  • Administrative Support

    Handle all documentation and paperwork related to funeral services, permits, and internal approvals.
  • Records & Compliance

    Maintain accurate and up-to-date records for deceased patient identification and collection processes, including handling of body parts.
  • Customer Service & Communication

    Act as the primary liaison for grieving families and NOK, providing compassionate support and coordinating with funeral service providers.
  • Facility Management

    Oversee the mortuary's cleanliness and setup, ensuring a respectful and dignified environment at all times.
  • Incident & Feedback Handling

    Work with internal departments to review service feedback or incidents and follow up with appropriate actions to ensure service quality.
  • Operational Coordination

    Monitor system performance, track issues, and implement process improvements to avoid disruptions in daily operations.
  • Policy & Regulatory Adherence

    Ensure daily activities are aligned with hospital SOPs, safety policies, and relevant healthcare regulations.
  • Other Duties

    Support the supervisor and broader team with any additional responsibilities related to operations and service excellence.

Requirements
  • Diploma in any discipline
  • At least 5 years of relevant working experience, preferably in operations, healthcare, or customer service roles
  • Proficient in Microsoft Office (Word, Excel)
  • Excellent written and verbal communication skills
  • Strong interpersonal and customer service skills; able to interact with empathy and professionalism
  • Self-motivated, organised, and able to work independently in a fast-paced environment
  • A good team player with strong time management and problem-solving skills
  • Passionate about continuous improvement and service excellence

Why Join Us?
  • Make a meaningful impact supporting families during critical moments
  • Be part of a compassionate and professional healthcare operations team
  • Enjoy stable hours, competitive salary, and attractive bonuses

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Kenneth Isaac Peter

Registration Number: R

MCI Consulting Pte Ltd (EA Licence: 13C6730)

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