Customer Service Executive

1 week ago

East Region, Singapore Stafflink Services Pte Ltd Full time $80,000 - $120,000 per year

*Tampines bus transport pick up

*Hybrid 2 days work from home per week - Working hours: 8.30am to 5.30pm, Monday to Friday

*Minimum 2–3 years' experience in SAP SD module is a MUST, handling high-volume Order-to-Cash (OTC) transactions — from order entry, delivery, invoicing to payment follow-up.

*Permanent role with one of the world's leading chemical manufacturing company

*On point bonuses of around 2 months

Key Role:

  • Main point-of-contact for customer enquiries and follow-ups
  • Liaise with Hub for order escalations and coordinate with Sales
  • Arrange local delivery, stock transfers between local customers, CMA, and 3PL

Responsibilities:

  • Handle all sales and customer escalations; coordinate closely with APTC to ensure smooth order processing
  • Screen customers for compliance with Singapore export laws, US embargo/export controls, and company trade guidelines before shipment
  • Liaise with government agencies (Singapore Customs, SCDF, CNB, NaCWC, HAS, SPF, EPM-PCD) to ensure full regulatory compliance
  • Support sales by calling customers for advance stock orders and handling non-chemical POs
  • Coordinate packing, booking, shipping of goods and samples; perform related SAP transactions
  • Prepare SOAs, follow up on outstanding payments to minimise AR overdue
  • Check and verify invoices from logistics partners and freight forwarders; ensure accurate customer billing
  • Update product lists for Finance to apply for AFTA, AKFTA, AJCEP schemes
  • Monitor customer order status vs sales forecast and provide regular reports
  • Provide supporting documents for audits as needed
  • Participate in stock-take exercises when required

Requirements:

  • Diploma in Business, Supply Chain Management, or related field
  • Minimum 3 years' experience in Customer Service or Supply Chain roles
  • Strong hands-on experience with SAP SD module and Order-to-Cash (OTC) processes; S4 Hana is a plus
  • Dangerous goods experience preferred but NOT a must

Should you be keen to explore the opportunity, click APPLY

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Marcus Liu

EA Personnel Reg. No.: R1107940

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