Retail Training Specialist

1 week ago

Central Region, Singapore Quantum Leap Career Consultancy Full time $80,000 - $120,000 per year
Retail Training Specialist (Luxury Segment)

Are you passionate about inspiring others, delivering impactful training, and shaping outstanding retail experiences? We are looking for a dynamic Retail Training Specialist to elevate the capabilities of boutique teams across the region. If you thrive in luxury retail environments and have a knack for coaching and knowledge-sharing, this opportunity is made for you.


What You'll Be Doing
  • Deliver Engaging Training Sessions

    Conduct refresher and mini-training workshops for internal and external boutique teams—both in-person and virtually. Your sessions will be interactive, personalized, and impactful.
  • On-the-Ground Coaching

    Regularly visit boutiques to observe team performance and offer hands-on coaching, helping staff to confidently apply new skills (e.g. service rituals, sales interactions).
  • Collaborate on Training Strategy

    Partner with the Training Manager to assess program effectiveness through feedback, results, and improvement initiatives.
  • Track & Report Progress

    Keep accurate training records, report on participant progress, and monitor completion rates to ensure excellence at every step.
  • Support Learning Operations

    Assist in the logistics and execution of training sessions and workshops. This includes scheduling, materials prep, and follow-up.
  • New Hire Onboarding Champion

    Lead orientation sessions, provide learning resources, and ensure smooth integration of new hires into boutique operations.
  • Quality Implementation Follow-up

    Support boutique teams in executing best practices from Quality Visits and help maintain consistent brand standards.

What You Bring
  • 5+ years of training experience in a retail or luxury retail environment
  • A Diploma or higher in Retail Management, Sales, or a related field
  • Strong presentation, coaching, and public speaking abilities
  • Excellent organizational and multitasking skills
  • Proficiency in Microsoft Office Suite (Excel & PowerPoint in particular)
  • Experience working across Southeast Asia markets is a plus
  • A collaborative, client-centric mindset with a drive for continuous improvement
  • Confidence in navigating boutique operations and building relationships with frontline teams

Why Join Us?

You'll be part of a forward-thinking retail organization that believes in growing people to grow the business. Here, your expertise in coaching and development will have a direct impact on the success and evolution of high-performing boutique teams.


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