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Customer Support Engineer
2 weeks ago
Our client, a well-known company is looking for candidates for the position of Customer Support Engineer.
Responsibilities:
- Perform Maintenance Activities: Conduct routine maintenance for peripheral digital equipment at client locations, ensuring optimal functionality.
- Diagnose and Repair Equipment: Identify and resolve issues with peripheral digital equipment by performing diagnostic evaluations and executing necessary repairs.
- Data Collection and Analysis: Gather and compile data from maintenance and repair activities to analyze performance trends and drive continuous improvement.
- Client Interaction and Issue Resolution: Engage directly with clients to understand their concerns and provide solutions, ensuring a smooth and effective communication flow.
- Equipment Installation Projects: Participate in the installation of equipment at client sites, contributing to successful project execution and client satisfaction.
- Other Related Duties: Handle additional tasks as required to support overall operational efficiency and client service.
- Skills & Experience Development in Singapore: Develop skills and experience by working in Singapore, a casino powerhouse, during the early years of employment and providing services to existing customers.
Requirements:
- Able to obtain casino licenses from regulatory authorities in various countries including Singapore in order to provide technical service to the clients.
- Able to handle irregular working hours to support a casino that operates 24 hours a day.
- Able to communicate smoothly with our group company in Japan, Macau, Australia, USA, in-house manufacturing sites, regulatory authorities, etc.
- Overseas business trip is required.
EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)
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