Current jobs related to Assistant Manager/Manager, Service Quality Management - West Region - Tripartite Alliance Limited

  • Sales executive

    2 weeks ago

    Central Region, Singapore General manager Full time $104,000 - $130,878 per year

    Identify and develop new business opportunities in assigned markets.Generate leads, conduct sales calls/meetings, and present company products.Understand client requirements and recommend suitable chemical solutions.Prepare and negotiate quotations, proposals, and contracts.Achieve monthly, quarterly, and annual sales targets.Maintain regular contact with...

  • Assistant Manager

    2 weeks ago

    West Region, Singapore Kurita (Singapore) Pte Ltd Full time $104,000 - $130,878 per year

    Responsibilities:Develop and execute Sales Plan for New Business Development.Provide after-sales service to existing pool of customers assigned.Requirements:Chemical / Environmental Engineering Degree and Diploma holdersKnowledge and experience in a petrochemical environment will be an added advantageExperience / exposure in Chemical Water Treatment related...

  • Quality Systems Manager

    1 week ago

    West Region, Singapore Lonza Biologics Tuas Pte Ltd Full time $104,000 - $130,878 per year

    Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely...

  • Manager, Student Services Centre

    2 weeks ago

    West Region, Singapore Nanyang Technological University Full time $104,000 - $130,878 per year

    ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)The National Institute of Education (NIE), Singapore, is Singapore's national teacher education institute, and we are proud to be an integral part of the nation's education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development...

  • Assistant Manager

    2 weeks ago

    West Region, Singapore Ng Teng Fong General Hospital Full time $104,000 - $130,878 per year

    At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.Join us, where we...

  • Purchasing Assistant Manager

    5 days ago

    West Region, Singapore Private Advertiser Full time $60,000 - $80,000 per year

    We are a leading supplier and stockist of natural stones and architectural surfaces in Singapore. With a strong reputation for quality and service, we work closely with architects, designers, contractors, and homeowners to deliver high-quality materials for various projects.Job ResponsibilitiesProcurement & SourcingManage end-to-end purchasing activities...

  • Service Quality Associate

    2 weeks ago

    West Region, Singapore Vanguard Healthcare Pte Ltd Full time $45,000 - $55,000 per year

    The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents' well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.Work Location:...

  • Assistant Customer Service Manager

    5 days ago

    Jurong West, Singapore Cogent Holdings Pte Ltd Full time $60,000 - $80,000 per year

    Job Description & RequirementsAssist the Manager to integrate management direction into strategy to achieve cost & continuous improvement deliverables in Customer Service & Billing area.Assist to drive & implement changes in internal quality requirements and contractual KPIs set by individual accounts.Respond to customer queries on day-to-day basis.Liaise...

  • Assistant Manager

    18 hours ago

    West Region, Singapore RECRUIT EXPRESS PTE LTD Full time $40,000 - $53,000 per year

    Financial Analyst Assistant Manager (CFO OFFICE)Jurong East GovtUp to $5,300 | Must have Project Management ExperienceResponsibilities:• Partner with key stakeholders to prepare proposals for pilot initiatives.• Perform analysis for special projects to support management decision-making.• Review department purchases, unbudgeted requests, and ad-hoc...

  • Manager, Clinical Quality Management Unit

    1 week ago

    Central Region, Singapore ALLIED SEARCH PTE. LTD. Full time $104,000 - $130,878 per year

    Engage with Leaders and RegulatorsOpportunity to lead impactful projectsEnhance Patient Care QualityAs a Manager (Clinical Quality Management Unit), you will be responsible for the following duties:Lead and support the team in managing clinical data, quality assurance activities such as MOH licensing, audits, and safety walks.Oversee training and education...

Assistant Manager/Manager, Service Quality Management

2 weeks ago

West Region, Singapore Tripartite Alliance Limited Full time $40,000 - $80,000 per year

The incumbent will be part of the Service Quality Management team in the Tripartite Alliance for Dispute Management (TADM).

Job responsibilities:

  • Handle customer enquiries promptly and feedback assessment, investigation, resolved and stakeholders updated.
  • Manage MP appeal letters, respond in timely manner, address issues and close the loop with appellants and MP.
  • Oversee feedback and compliments framework and prepare the necessary communication and follow up processes.
  • Prepare reports and data on customer interactions and service initiatives for management.
  • Act as liaison with MOM and related divisions on customer experience standards and projects.
  • Ensure service standards across TADM and coordinate with other agencies as required.
  • Overseeservice centre operations, including Service procurement, CSA deployment, training on new SOPs/initiatives and day-to-day operations of the service centres in both DNI and MOM Service Centre.
  • Drive implementation of customer service initiatives with stakeholders.
  • Support new projects, legislative changes, and digitalisation efforts as assigned.

Job requirements:

  • 1 to 3 years of experience in customer service.
  • Possess strong interpersonal, organisational, communication and writing skills.
  • Multi-tasking capabilities and willingness to go the extra mile.
  • Customer oriented, positive attitude, able to work independently and across teams.
  • Analytical skills to understand customer needs and to develop frameworks to address them.

The position offered will commensurate with individual work experience and suitability.

Position is on a 2-year full-time contract directly under the payroll of TAL with an option to renew, contingent upon performance and subject to the organisation's needs. Additionally, there is potential for emplacement into a permanent position.

About Tripartite Alliance Limited

Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.