Junior IT Helpdesk

1 week ago

Singapore NTT SINGAPORE PTE. LTD. Full time $35,000 - $45,000 per year

Junior IT Helpdesk / Service Desk Support

Employment Type:

12 Months Contract (renewable) – with NTT Data Singapore (deployed to client site)

Location:

Singapore

Work Location:

Alexandra Building, Singapore

About the Role

We are looking for a Junior IT Helpdesk / Service Desk Support to provide L1 technical support for end-users in a banking environment. This is an excellent entry-level opportunity for fresh graduates or candidates with up to 1 year of IT support experience who are keen to build a career in IT Service Management.

Key Responsibilities
  • Act as the first point of contact for IT-related issues via phone, email, or ticketing system
  • Provide basic troubleshooting for desktops, laptops, printers, MS Office, and network connectivity issues
  • Assist with password resets, account unlocks, and basic Active Directory tasks
  • Support new hire onboarding (laptop setup, email configuration, application access)
  • Log and track tickets in the ITSM tool (e.g., ServiceNow/Jira) and escalate to L2 when required
  • Provide remote desktop support for users across different locations
  • Maintain and update knowledge base articles for common issues
  • Deliver high-quality customer service and ensure incidents are resolved within SLA
Requirements
  • 6 months – 1 year of IT Helpdesk / Service Desk / Desktop Support experience (internship experience acceptable)
  • Good knowledge of Windows 10/11, MS Office 365, Outlook
  • Familiarity with Active Directory (user account management)
  • Basic understanding of network troubleshooting (Wi-Fi, VPN login, printers)
  • Good communication and customer service skills
  • ITIL Foundation certification (preferred, not mandatory)
    Fresh graduates with IT-related diploma or equivalent are welcome to apply

Interested candidates are kindly requested to email their CV with their experience to:

We look forward to your application

  • Helpdesk agent

    4 weeks ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob DescriptionsRaise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with experience in Level...

  • Junior IT Helpdesk Analyst

    1 week ago

    Singapore HELIOS SYSTEMS PTE LTD Full time

    IMMEDIATE VACANCY (**SINGAPOREAN ONLY**) **IT Technical Helpdesk Support Needed!!** ~Strong in Chinese Mandarin Communication~ Job Requirements: - IT helpdesk first-level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity...

  • Junior IT Helpdesk Analyst

    1 week ago

    Singapore HELIOS SYSTEMS PTE LTD Full time

    IMMEDIATE VACANCY (**SINGAPOREAN ONLY**) **IT Technical Helpdesk Support Needed!!** ~Strong in Chinese Mandarin Communication~ Job Requirements: - IT helpdesk first-level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity...

  • Junior Euc Engineer

    2 weeks ago

    Singapore WOH HUP (PRIVATE) LIMITED Full time

    The Junior EUC Engineer (helpdesk) is responsible for providing solutions to end users and the implementation, monitoring and maintenance of IT infrastructure. A summary of the responsibilities of this position are, and not limited to, as follows: Provide a good customer service experience for all end users in the organization by resolving all IT support...

  • HelpDesk Support Engineer

    2 weeks ago

    Singapore Neurones IT Asia Full time $40,000 - $60,000 per year

    We are looking for HelpDesk Support Engineer and your role is defined as below:RoleMonitor and observe system alerts or out of the normal system behaviours.Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate.Perform consolidation of records for reporting for monitoring,...

  • Helpdesk Ops Support Executive

    2 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Helpdesk Ops Support Executive (102)**: **Responsibilities**: - Perform basic troubleshooting (gathering information, screenshots, referencing FAQs etc) - Escalate issues to the next level of support. - Follow up on raised tickets to closure. **Requirements**: Best Regards Wei Sian IT Consultancy & Services Pte Ltd

  • HelpDesk Support Engineer

    2 weeks ago

    Singapore NEURONES IT ASIA PTE. LTD. Full time

    We are looking for HelpDesk Support Engineer and your role is defined as below:Role Monitor and observe system alerts or out of the normal system behaviours. Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate. Perform consolidation of records for reporting for...

  • Senior IT Helpdesk Engineer

    2 weeks ago

    Singapore PAN & COMPANY PTE. LTD. Full time

    Overview SENIOR IT HELPDESK ENGINEER | CONSUMER TECHNOLOGY Our Client, a highly accomplished Consumer Technology MNC, is one of the early trend setters of internet commerce where it is a leader in transiting businesses from offline to online in high-growth, high-population markets. It is digitally plugged in where businesses have trailed, and in the process...

  • Helpdesk Operations Technician

    2 weeks ago

    Singapore EOS IT Solutions Full time

    **WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...

  • Senior IT Helpdesk Engineer

    4 weeks ago

    Singapore Sea Full time

    Join to apply for the Senior IT Helpdesk Engineer role at Sea Continue with Google Continue with Google Join to apply for the Senior IT Helpdesk Engineer role at Sea Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google...