Junior IT Helpdesk

5 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time $40,000 - $60,000 per year

Junior IT Helpdesk / Service Desk Support

Employment Type:

12 Months Contract (renewable) – with NTT Data Singapore (deployed to client site)

Location:

Singapore

Work Location:

Alexandra Building, Singapore

About the Role

We are looking for a Junior IT Helpdesk / Service Desk Support to provide L1 technical support for end-users in a banking environment. This is an excellent entry-level opportunity for fresh graduates or candidates with up to 1 year of IT support experience who are keen to build a career in IT Service Management.

Key Responsibilities
  • Act as the first point of contact for IT-related issues via phone, email, or ticketing system
  • Provide basic troubleshooting for desktops, laptops, printers, MS Office, and network connectivity issues
  • Assist with password resets, account unlocks, and basic Active Directory tasks
  • Support new hire onboarding (laptop setup, email configuration, application access)
  • Log and track tickets in the ITSM tool (e.g., ServiceNow/Jira) and escalate to L2 when required
  • Provide remote desktop support for users across different locations
  • Maintain and update knowledge base articles for common issues
  • Deliver high-quality customer service and ensure incidents are resolved within SLA
Requirements
  • 6 months – 1 year of IT Helpdesk / Service Desk / Desktop Support experience (internship experience acceptable)
  • Good knowledge of Windows 10/11, MS Office 365, Outlook
  • Familiarity with Active Directory (user account management)
  • Basic understanding of network troubleshooting (Wi-Fi, VPN login, printers)
  • Good communication and customer service skills
  • ITIL Foundation certification (preferred, not mandatory)
    Fresh graduates with IT-related diploma or equivalent are welcome to apply

Interested candidates are kindly requested to email their CV with their experience to:

We look forward to your application

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