Junior Euc Engineer

3 days ago

Singapore WOH HUP (PRIVATE) LIMITED Full time

The Junior EUC Engineer (helpdesk) is responsible for providing solutions to end users and the implementation,

monitoring and maintenance of IT infrastructure.

A summary of the responsibilities of this position are, and not limited to, as follows:
Provide a good customer service experience for all end users in the organization by

resolving all IT support requests in compliance with Service Level Agreements (SLAs)

while ensuring usage of ticketing system

Assist in offboarding process for resigned/terminated users and the procurement process of

IT equipment with procurement admin

Enforce compliance to security practices in the workplace

Partner with product support to repair/replace faulty IT equipmentccordingly; maintain service records and inventory of IT equipment

Escalation of service cases to L2 and L3 when applicable and update knowledge base (KB)

with known or resolved issues

Carry out deskside support when applicable and assisting end user in logging of case if

required

Adherence to safety practices in workplace

Value Add of Position

Ability to build and maintain a positive relationship with various stakeholders

**Qualifications and Education Requirements**

Education: Minimum Diploma in Computer Science or related discipline from a recognized

institution

Experience: Minimum 1 year of experience in IT-related industry

Ability to work as a team member

Ability to work creatively and analytically in a problem-solving environment

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