IT EUC Engineer

2 weeks ago

Singapore RAH TECH PTE. LTD. Full time $104,000 - $130,878 per year
Position Overview

The IT End User Computing (EUC) Engineer is responsible for designing, implementing, and supporting the end-user computing environment. This includes desktop and mobile devices, operating systems, applications, and virtual desktop solutions. The role ensures that end-users have secure, reliable, and efficient tools to perform their work effectively.

Key Responsibilities
  • Deploy, configure, and maintain desktops, laptops, and mobile devices (Windows, macOS, iOS, Android).
  • Administer and support end-user platforms, including VDI, M365, Intune, SCCM, or other endpoint management tools.
  • Manage endpoint security, including antivirus, encryption, and patch management.
  • Maintain Active Directory and Group Policy configurations for user access and compliance.
  • Provide 2nd/3rd level escalation support for complex end-user issues.
  • Develop and enforce standards, images, and policies for end-user devices.
  • Perform root cause analysis and implement preventive solutions for recurring issues.
  • Collaborate with infrastructure, network, and security teams to deliver integrated IT services.
  • Research, test, and recommend new end-user technologies to improve productivity.
  • Maintain documentation of processes, configurations, and troubleshooting guidelines.
Requirements
  • Diploma/Degree in Information Technology, Computer Science, or related field.
  • 3–5 years of experience in end-user computing or desktop engineering roles.
  • Strong knowledge of Windows OS, Active Directory, Group Policy, and M365.
  • Hands-on experience with Intune, SCCM, or other endpoint management systems.
  • Knowledge of endpoint security tools and compliance standards.
  • Familiarity with virtualization (VMware, Citrix, or similar) is an advantage.
  • Strong analytical and troubleshooting skills.
  • Good communication and documentation skills.

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