Senior IT Helpdesk Engineer

3 days ago

Singapore PAN & COMPANY PTE. LTD. Full time

Overview
SENIOR IT HELPDESK ENGINEER | CONSUMER TECHNOLOGY
Our Client, a highly accomplished Consumer Technology MNC, is one of the early trend setters of internet commerce where it is a leader in transiting businesses from offline to online in high-growth, high-population markets. It is digitally plugged in where businesses have trailed, and in the process created jobs and communities that impact livelihoods as much as modern day social interaction. This success translated to thousands of employees internationally, including a significant presence in various countries where it has deep business interests and partnerships.
Responsibilities
Deliver day-to-day technical support to internal users and ensure the smooth operation of IT devices, systems, and applications.
Troubleshoot and resolve system or application issues; maintain accurate support documentation; and drive process improvements, automation, and efficiency initiatives within the helpdesk.
Support a hybrid model of on-premises and cloud setups; manage IT assets and inventory; coordinate with vendors; and collaborate with regional leaders, system engineers, and network teams on projects and cross-functional initiatives.
Mentor junior team members, promote knowledge sharing, and contribute to the team’s technical growth and capabilities.
Qualifications
Degree in Computer Science, Information Technology or related field with 5 years of experience; ideally with experience supporting senior executives.
Expertise in IT systems including Windows, macOS, iOS, Android, TCP/IP, LAN technologies, and server administration (Windows/Linux); experience with configuring Cisco devices.
Experience with ITSM platforms such as ServiceNow or JIRA Service Desk.
Pan & Company Pte Ltd | Licence 18S9074 | R
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