IT Helpdesk Engineer

1 week ago


Singapore UTAC Full time

Technology Service Desk Engineer (Singapore)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Responsibilities Deliver helpdesk services to end-users in accordance with established procedures and service KPIs, ensuring timely response and follow-up on all open tickets and service requests Participate in internal End-User Computing (EUC) projects, including PC/laptop procurement, warranty coordination, and hardware parts replacement Respond to end-user computing virus alerts and take appropriate actions to contain and resolve security incidents Maintain and share EUC support knowledge through proper documentation and knowledge



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