Technical Helpdesk Engineer
6 days ago
**Position: Technical Helpdesk Engineer**
**Duration: Permanent**
**Location: Singapore
**Responsibilities**:
- Perform basic troubleshooting based on SOP and guides
- Escalate tickets to next level and ensure resolution within Service Level Agreement
- Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
- Proactively escalate query trends or potential issues to team leader Any other relevant duties as and when assigned by the Supervisor
**Requirements**:
- ITE/Diploma in computer science or information technology field or related field
- 3 years of working experience in Technical Helpdesk operation
- Prior experience in Government Technology agency will be an added advantage
-
Singapore ITE Institute of Technical Education Full time[What the role is] As a Head in ITE, your challenge is to formulate, review and implement policies and schemes in specific functional areas. [What you will be working on] You will be assisting the department manager in the overall IT operations that support ITE business. This includes: - Support and coordinate the daily IT technical support and...
-
IT Helpdesk Engineer(System Helpdesk)
2 weeks ago
Singapore GOODMAN EMPLOYMENT AGENCY Full time**IT HELPDESK ENGINEER(System HelpDesk) - L2, L3)** **(Salary Range: S$4000~S$5800)** **Responsibilities**: - Assist Customer's HQ - in Germany to proceed end-users support tasks. - Helpdesk support mainly (Around 15 users at maximum.) - Monitoring and maintaining Network issues trouble shooting. - Implementing security protocols and procedures to...
-
IT HelpDesk Associate Engineer
5 days ago
Singapore VisionPower Semiconductor Manufacturing Company (VSMC) Full timeJoin to apply for the IT HelpDesk Associate Engineer role at VisionPower Semiconductor Manufacturing Company (VSMC) . This position involves configuring, installing, supporting, and maintaining IT hardware and software, including PCs, laptops, mobile phones, printers, Windows OS, and applications. Responsibilities include coordinating software upgrades and...
-
IT Helpdesk Engineer
3 days ago
Singapore Sea Limited Full timeExperienced (Individual Contributor) - Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help...
-
IT Helpdesk Engineer
2 weeks ago
Singapore B ALLIANCE PRIVATE LIMITED Full timeWe are looking for a IT Helpdesk Technician: Location: Toa Payoh Gross Salary: S$2,400 - IT helpdesk first level support with basic IT skills - Basic experiences with IT troubleshooting - Log incident and Service Request tickets and assigned to respective party - Follow through ticket incidents till case closure - Able to execute instructions from Lv2...
-
Helpdesk Manager
3 days ago
Singapore ASIAN DOLLS Full time**Job Overview**:As an ICT Helpdesk Setup Manager, you will be responsible for establishing and managing an efficient and effective ICT helpdesk system to support internal users with technical issues and inquiries. You will oversee the setup, configuration, and optimization of helpdesk tools, processes, and resources to ensure timely resolution of IT-related...
-
IT Helpdesk Engineer
6 days ago
Singapore AVATAR TECHNO SERVICES PTE. LTD. Full timeDiploma or degree holder in Information Technology, Computer Science or relevant fields - At least 1 years of experience in a service desk/helpdesk/technical support role - Prior experience in supporting regional end-users will be highly regarded - Ability to work on staggered shifts (day time) and public holidays - Knowledge of basic IT
-
Helpdesk Support Specialist
2 weeks ago
Singapore MAIVENPOINT PTE. LTD. Full time**Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...
-
Helpdesk Support Engineer
1 week ago
Singapore NEURONES IT ASIA PTE. LTD. Full timeWe are looking for HelpDesk Support Engineer and your role is defined as below: **Role** - Monitor and observe system alerts or out of the normal system behaviours. - Perform consolidation of records for reporting for monitoring, analytics or audit purposes. - Perform post change system health checks to verify that the changes didn't caused undesirable...
-
IT Helpdesk Engineer
2 weeks ago
Singapore Roc Tech PTE. LTD Full time**Overview** Roc Tech is an emerging hedge fund, fueled by prominence technology innovation, accelerating in expanding her operation across the global markets. Our Helpdesk Engineers are responsible for Windows AD architecture optimization, group policy configuration, management, and maintenance, system security baseline optimization, and monitoring. As...