 
						Technical Helpdesk Engineer
3 days ago
**Position: Technical Helpdesk Engineer**
**Duration: Permanent**
**Location: Singapore
**Responsibilities**:
- Perform basic troubleshooting based on SOP and guides
- Escalate tickets to next level and ensure resolution within Service Level Agreement
- Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
- Proactively escalate query trends or potential issues to team leader Any other relevant duties as and when assigned by the Supervisor
**Requirements**:
- ITE/Diploma in computer science or information technology field or related field
- 3 years of working experience in Technical Helpdesk operation
- Prior experience in Government Technology agency will be an added advantage
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