Front Office Associate
6 days ago
Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone's needs.
We are looking for full-time Front Office Associate to serve as our guests' main point of contact and manage all aspects of their accommodation. Serving as KINN's ambassador, you will be instrumental in creating a enjoyable and memorable stay for our guests and to show them the full KINN experience.
Responsibilities:
- Perform check in and check out duties in accordance to the Hotel's P&P Standards
- Update guest information into Hotel PMS system
- Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
- Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
- Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc.
- Check pantries and topping up of pantry amenities
- Preparing and sending of daily hotel reports to relevant parties nightly
Requirements:
- Independent and adaptable
- Self-confident and makes an effort to be well-groomed and tidy
- Excellent communication and organizational skills
- Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
- Commitment to work a 5 day work week including shifts and weekends.
- Experience with property management and digital softwares such as Opera will be a huge plus
- Experience managing online travel agent websites such as and Agoda work is an advantage
We look forward to receiving your applications
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