Customer Liaison

2 weeks ago

West Region, Singapore Private Advertiser Full time $22,000 - $26,400 per year

Be the Voice & Nerve Centre of Our Operations

Location: Tuas

Salary: $2,200 – $2,600 per month (commensurate with experience)

Hours: 44 hrs/week (Mon–Fri) + alternate full Saturday (Saturday hours paid at overtime rate from the start of the workday for all salary bands)

We're looking for an adaptable, solutions‑oriented professional who will be the first point of connection for customers, the driving force behind smooth scheduling, and the meticulous hand keeping service records in top shape.

Why You'll Love This Role


• Frontline representative: You're the welcoming voice on the phone and in person for all stakeholders.


• Operational pivot: Your scheduling expertise ensures technicians are deployed where they're needed, when they're needed.


• Precision in action: You keep records clear, updated, and accessible, ensuring no detail slips through the cracks.

What You'll Do:


• Answer and manage all incoming calls, identify caller needs, and redirect appropriately


• Welcome and attend to walk‑in visitors as the first point of contact


• Coordinate and assign technicians for site inspections and maintenance according to urgency and location


• Liaise with internal teams to address and resolve customer issues


• Maintain accurate service records, logs, and documentation


• Generate and manage operational reports and service‑related documents

What We're Looking For:

GCE O Level, or equivalent and above


• Effectively bilingual in Mandarin and English to engage with diverse stakeholders


• Prior customer service experience preferred


• Excellent verbal communication and interpersonal skills


• Patient, professional, and empathetic in handling customer queries


• Strong problem‑solving skills and critical thinking ability


• Proficient in Microsoft Word, Excel, and Outlook


• Highly organized with great attention to detail

Reporting Line:

Reports directly to the General Manager and the Operations & Sales Director/Manager, offering exposure to operational decision‑making and opportunities to shape service processes.

If you're ready to be both the voice and the engine of our operations, we'd like to hear from you. Send us your resume along with a short note on why you're the right fit

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