Sales Support Executive

1 week ago

West Region, Singapore NTC Wismettac Singapore Pte. Ltd. Full time $40,000 - $60,000 per year

Working Days and Hours : Monday to Thursday, 8.00am to 5.00pm (One hour lunch)

Sunday (Work from home) 8.00am to 5.00pm.

Job Responsibilities

Your duties include, but are not limited to, the following:

1. Sunday Duties (Work From Home)

Create Sales Orders

· Timely key sales orders in system based on confirmed orders.

· Apply correct item code and pricing when creating the order.

· Liaise with customers and internal stakeholders on order processing.

· Follow-up and respond to customer's enquiries, if any.

· Generate Sales Return Order.

· Administer the Return Order requests and issue credit note.

Monday to Thursday Duties

Create Sales Orders as above

In addition,

· Upon receiving the delivery schedules and assembly sheets from the Logistics team, convert into invoices via the system, print out the invoice and sort the invoices according to the delivery schedules.

eCommerce

· Regularly update product listings, images and pricing across all digital platforms (Lazada, Redmart and Redmart Special Store) and ensure the accuracy of the updates.

· Process daily orders across all digital platforms – confirm orders after verifying stock availability and print airway bills for the warehouse to prepare for packing.

· Ensure all the parcels are being arranged within a day.

· Arrange with ecommerce's logistics on the collections and follow-up accordingly.

Compile and Confirm the Orders every Sunday and Wednesday (subject to changes)

· Gather all sales order from the Sales Team via group chat.

· Input orders into HQ Excel Template.

· Ensure all data is accurate, complete and up to date.

· Clearly record any customer-specific special requests.

· Share each customer's order summary via group chat for Sales Team to verify.

· Timely create each customer's order list into HQ Excel Template.

· Convert the order list information into another HQ Excel template for labelling purpose.

· Submit the HQ Excel Template to HQ after confirmation by Sales Team.

Scanning and Filing.

Job Specifications

  • Preferably has experience in order processing or sales admin.
  • Able to work across multiple departments.
  • Good communication skills.

Basic practical knowledge in Microsoft Excel.

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