Assistant Centre Manager

7 days ago

Central Region, Singapore MIND STRETCHER EDUCATION Full time $60,000 - $120,000 per year

Key Responsibilities

Operational Support:

  • Conduct weekly meeting to facilitate clear communications and directions to the Customer Relations Associates.
  • Ensure adherence to Standards Operations Procedure.
  • Ensure the smooth execution of administrative and logistical tasks.

Team Management:

  • Provide inspirational leadership, maintain high staff morale and reduce staff turnover rate by fostering a positive and productive work place.
  • Create a meritocratic work environment that rewards good performers and manage disciplinary issues firmly and fairly.

Centre Management

  • Drive students' enrolments and reduce withdrawal numbers.
  • Follow up on withdrawals and trial conversions closely with the customers.
  • Ensure that the centre is clean and facilities are well-maintained.

Customer Service Excellence:

  • Oversee customer service initiatives, ensuring exceptional service delivery.
  • Manage and resolve escalated inquiries and concerns.
  • Create a warm and professional customer service experience.
  • Establish rapport and build relationships with both prospective and existing customers.

Financial Responsibilities:

  • Timely submission of financial reports.
  • Submit part-timer Customer Relations Associate and cleaner's timesheet to HR.

Teacher Support:

  • Source relief teacher when required.
  • Co-ordinate and arrange reschedule of classes with the teachers.
  • Conduct teacher orientation to ensure that they are familiar with the centre's equipment.
  • Ensure that teachers adhere to the Standards Operations Procedure.
  • Timely submission of teacher's payroll report to HQ.
  • Any other ad-hoc projects or assignments which might be assigned from time to time.

Education/Certifications/Technical Skills:


• Bachelor's degree in Business Administration, Education, or a related field. Diploma holders with the relevant experience and track record can also be considered.


• Proficient in MS Office (Word and Excel).


• Strong leadership, interpersonal, problem solving and communication skills.


• Proven ability to lead and manage a team.

Experience:


• At least 4 years of experience in a supervisory role.

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