Senior/ Centre Manager

Nursing Leadership and Management

• Lead and manage the full aspects of the nursing home services.
• Responsible for, and provide leadership for the holistic care management of the resident which involves working with and coordinating with rehab team, allied health services, outsourced medical services etc.
• Responsible for the MOH inspection and licensing.
• Play a leading role as a resource person in an effective way of managing a centre.
• Responsible for the occupancy rate of the centre including recruitment of new residents and retention of existing residents.
• Responsible for achieving the set targets in meeting the profitability of the centre.

Resource Management

• Responsible for proper management of resources which is cost effective, meet quality and productivity.
• Proper management of food costs and cut wastes accordingly.
• Evaluate the effective and efficient use of consumables, supplies, dressing materials and diapers.
• Maintain and upkeep a proper inventory control with regular inspection and audits.

Clinical Nursing Quality and Safety

• Lead the team in delivering consistent and excellent clinical and service quality to residents and sponsors.
• Responsible for the clinical quality of all residents guided by the set 5 Zeros clinical indicators – Zero Falls, Zero Medication Errors, Zero Nursing Home Acquired Pressure Injury, Zero Restraints and Zero Nursing Home acquired infection.
• Provide adequate supervision of all staff in carrying out their responsibilities in accordance with the Enhanced Nursing Home Standards (ENHS) guidelines, protocols and standards operating procedures.
• Provide guidance in the implementation of HCSA and guide the staff when there are new guidelines/protocols.
• Initiate, lead and implement quality improvement projects across all the centres.

Manpower Management and Development

• Plan an effective and efficient manpower planning in accordance to the MOH guidelines and standards.
• Plan proper scheduling based on the staff grades, skill mix and competencies.
• Motivate, develop, train and continuous upgrade the skills and knowledge of care staff.
• Conduct training needs analysis and nominate for appropriate training to close any competencies gap.
• Identify high potential staff and talent managed them accordingly.

Management of IDT/PCC

• Participate actively in IDT and PCC sessions for the residents.

Support Departments

• Collaborate with other departments to ensure smooth operational flow of the Centre.
• Work closely with operations colleagues to upkeep and maintain the building, facilities and equipment including facilitate in resolving facility issues.

Customer Service and Feedback Management

• Effective resident and family engagement.

• Investigate and resolve all feedback and complaints received from all centres.

• Assist in any investigation that is escalated to HQ.
• Escalate any unfavourable and unresolved feedback to HQ.

Other Duties

• Assume any other additional responsibilities as assigned by Chief Nurse (CN).
• Working with other external institutions, example quality projects.
• Provide coaching, training and counselling of staff.
• Perform annual appraisal for all staff.
• Provide timely submissions of appropriate report to the respective departments.
• Maintain good communication skills with residents and sponsors.
• Assist in setting up new nursing homes.
• Provide mentoring to newly promoted NMs/ANMs as and when the need arises.
• Provide clinical and non-clinical training for NMs/ANMs.
• Provide training for emergency medical equipment for new staff.
• Manage the medical, dental and dietician services for all centres.

Qualifications & Requirements:

• Registered Nurse, registered with the Singapore Nursing Board and has at least 10 years of working experience in healthcare or related setting
• A post-basic qualification in the relevant nursing specialty and with a Bachelor's Degree in Nursing
• More than 5 years of experience in a supervisory capacity
• Team player with strong interpersonal communications skill, customer and quality focused