Customer Service Officer Govt Hotline/LiveChat

4 days ago


Central Region, Singapore ScienTec Consulting Pte Ltd Full time $2,800 - $3,400 per year

Customer Service Officer (Call & Email Support) – Government Project (OJT provided)

We're looking for customer-focused and people-oriented individuals to join our Contact Centre team supporting a Government project. If you enjoy helping others, solving problems, and want a stable role with work-life balance — this is a great opportunity for you.

Location: Near Labrador (Mapletree Business City)

Salary: Up to $2,800 + KPI Incentive + Bonus 

Leave Benefits: Annual Leave up to 18 Days + Birthday leave + Family Care Leave + Statutory Leave

Working Schedule: 5 days/week [8.45am to 6.15pm / 11.45am to 9.15pm] 

Hybrid work arrangement

Contract Duration: 6 months - 12 months (Subject for renewal) 

Looking for a stable customer service role with good work-life balance?

Join our team supporting a Government project, where you'll handle enquiries and help customers with clear and accurate information. 

What You Will Do

  • Handle incoming calls and emails from the public
  • Assist with basic troubleshooting and escalate cases when required
  • Provide clear and accurate information
  • Maintain good service standards and contribute to customer satisfaction

Requirements:

  • Singaporean only
  • Able to stay calm and professional during peak periods
  • Comfortable with the scheduled shifts (including weekends when needed)

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy ).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Thong Jia Qian (Joyce) - R1981781

ScienTec Consulting Pte Ltd – 11C5781



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