IT Field Support

1 week ago

East Region, Singapore ST Engineering Full time $60,000 - $80,000 per year

Responsibilities:

Job Description:

  • On-site Field Support: Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
  • New Machine Setup: Install and configure new IT equipment, ensuring proper integration with existing systems.
  • Asset Transfer & Conversion: Transfer and convert IT assets for different functional uses, ensuring compatibility and performance.
  • Initial Setup for Specific Systems: Handle initial setup and software installation for designated systems. Collaborate with specialized teams for hardening and administration.
  • Standalone Desktop & Laptop Hardening & Patching: Perform hardening, patching, testing, and troubleshooting of desktops and laptops, dedicating a set number of man-days per month at various remote sites.
  • Printer/Scanner Setup and Troubleshooting: Set up and troubleshoot printers and scanners.
  • Generic IT Issue Resolution: Resolve generic IT issues in various locations, including airbases.
  • Routine Scheduled Endpoint Maintenance: Provide endpoint maintenance routine checks to the various remote sites and perform the necessary patching or reactive actions.
  • Network Issue Support: Provide Level 1 support for network issues, ensuring timely resolution and minimal downtime.
  • ITSM Management: Allocate and manage IT service tickets, ensuring they are resolved within the Service Level Agreement (SLA) period.
  • Hardware & Software Inventory System: In-house applications to register, de-register, and manage ownership changes of devices & software.
  • Third-Party Software Support: Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace).
  • Liaison with other Group IT Teams: Collaborate with Group IT Security, Group IT Server, and Group IT Network teams to ensure seamless operations.
  • Security Incident Response: Respond to and manage security incidents, ensuring quick resolution and minimal impact.
  • IT Project Assistance: Assist with IT projects for new deployments or testing new changes in IT infrastructure.

Job Requirements:

  • Proficiency with Windows Operating Systems. MacOS and Linux operating systems would be a plus.
  • Experience with productivity software (Microsoft Office, Google Workspace, etc.)
  • Knowledge of IT hardware components and troubleshooting.
  • Active Directory User Management
  • Experience with Deployment tools (Microsoft Autopilot, Tanium, etc)
  • Experience with remote desktop tools (Bomgar, etc)
  • Experience with virtual Meeting tools (Microsoft Teams, Google meet, Zoom, Webex)
  • Experience with ServiceNow ITSM tool.
  • ITIL Foundation: Best practices for IT Service Management.
  • Excellent Communication skills and ability to work independently.
  • Good attention to detail and commitment to delivering high-quality service
  • Offering exceptional customer-first satisfaction
  • Certifications are a plus.
  • Singaporean only

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