System Support Analyst

2 weeks ago

East Region, Singapore OPUS IT Services Pte Ltd Full time $80,000 - $120,000 per year
  • Provide systems support according to the business units' SLA of Asia Pacific region:
  • Provide Function Support and System Development for CRM (e.g., Salesforce CRM Sales Cloud, and 1st level trouble shooting integration issues with back-office systems)
  • Technical Support & System Development includes but not limited to develop new or modify existing applications
  • Provide Support on System Simulation, Unit Testing and User Acceptance Testing
  • Provide Deployment to Test & Production
  • Perform Production Support and System Analysis/Troubleshooting, and work with vendors for the escalated production issues or change requests.
  • Update system documentation for changes effected
  • Support with Data Centre team for the migration & maintenance of integration middleware and reporting servers.
  • For Work/Services provided, to comply to FBAP JSOX/ISMS/Audit Requirements
  • Manage change order fulfilment for the designated systems, with resources allocated as per change order requirements (usually of medium complexity)
  • Conduct user requirements gathering and analysis
  • Perform feasibility study to ascertain area of automation
  • Review proposed solutions with respective stakeholders affected by the change order
  • Document user requirements into user specifications (functional & technical)
  • Design and develop solutions according to the agreed user specifications
  • Develop test plan & scripts
  • Conduct testing on developed solutions to ensure compliance to user specifications and internal quality assurance requirements (e.g., system performance benchmarks)
  • Conduct user training & user acceptance testing
  • Ensure proper deployment of change orders to production environment in accordance to internal procedures
  • Participate in lead roles in project delivery (small ~ medium size / complexity projects) in accordance to project KPIs:
  • Contribute a project member/team lead in new implementation / enhancement projects
  • Manage given technical resources to comply to work schedules within constraints and deadlines
  • Work with business users to provide improvements to standardize system processes, and to propose business solutions meeting business needs/requirements. This involves good collaborative effort with staff members from cross functional areas (e.g., sections, departments and entities from the Asia Pacific region)
  • Work independently with extended vendor teams to support regional business applications
  • Coordinate with vendor for issue resolution.
  • Provide clear work specifications to vendor for technical delivery.
  • Review vendor technical work deliverables in accordance to work specifications.
  • Ensure full compliance to company policies, internal procedures and JSOX audit requirements for all work performed.
  • Ensure full compliance to information security for all work performed.
  • Ensure compliance with Company Information Security Rule, Policies and Procedures at all times.
  • Responsible for maintaining security of all Company information entrusted to and not limiting to proper classification & handling of Company I documents and records.
  • Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to Company I Information Security requirements.
  • Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
  • Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution

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