Senior ERP Support

1 week ago


NorthEast Region, Singapore Reach Technologies Pte Ltd Full time $40,000 - $80,000 per year

Responsibilities

  • Provide functional and technical support on ERP System to internal and external stakeholders (support consultant role).
  • Diagnose and resolve Level 1 and Level 2 hardware and software issues
  • Work across teams to gather details of issues, escalate issue to Level 3 technical support team, and follow up until issue is resolved.
  • System testing and on-site support for upgrading projects.
  • Log and keep records of customer queries.

Requirements

  • Diploma / Degree in Computer Science, Accountancy or Enterprise Resource Planning.
  • Experience in ERP System (Kingdee, SAP, JDE, Sage, Microsoft Dynamics Navision) - Finance and Supply Chain Management module.
  • At least 2 years experience in the related field is required for this position, accounting knowledge is preferred.
  • Good communication skill, have a natural disposition towards providing excellent customer service and independent in taking ownership of solving issues.
  • Strong aptitude for learning new technologies, and willingness to learn.
  • IT Savvy.
  • Excellent team player and able to work in multitasking environment.
  • Proficient in written and spoken English and Chinese as there will be a need to liaise with Chinese speaking clients.


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