Senior IT Support Engineer

3 days ago

NorthEast Region, Singapore PERSOL Full time $60,000 - $120,000 per year

Position Title: Senior IT Support Engineer (Warehouse Systems & Logistics)

Work Type: 100% onsite (Work In Office)

Shift: Potential hours 6 am–3 pm or 8:30 am–5:30 pm

About the Role:

We are seeking a Senior IT Support Engineer to manage technical and digital products within our aerospace-industry operations (Singapore). The role will be hands-on in supporting warehouse, supply-chain, customer-orders, tools & repair services, transportation, quality and other operational domains — with a primary focus on warehouse systems (e.g., automated storage, vertical storage, transport management systems, handheld scanners and related technologies).

You'll oversee the full lifecycle of products/applications — from conception and design through industrialization, operation and retirement — including coordination of cross-functional teams.

Key Responsibilities:

  • Manage the application/product lifecycle for information-management systems: coordinate multi-functional teams to develop, deploy and operate solutions that meet operational SLAs.
  • Collaborate with business functions locally (Singapore) and with counterparts in Europe to design, develop, deploy and support a portfolio of products/applications.
  • Provide hands-on troubleshooting for local warehouse-IT systems (automated storage, transport, handheld scanners, etc.).
  • Drive continuous improvement initiatives: challenge the status quo to simplify and deliver value, manage incident resolution and escalation.
  • Ensure high-quality service delivery within defined SLAs; monitor performance, prepare and present key-indicator reports.
  • Promote a digital culture and modern ways of working within the Information-Management team; enable stakeholders to adopt agile and waterfall methodologies appropriately.
  • Educate, influence and support stakeholders in the deployment and support of products/applications.

Job Requirements:

  • Bachelor's degree in Information Technology, Computer Science or equivalent.
  • Minimum 5 years' experience in IT operations, support or front-office IT role.
  • Proven experience in continuous improvement and transformation.
  • Familiarity with both waterfall and agile project-management approaches.
  • ITIL Foundation certification (v3 or v4).
  • Strong stakeholder-management, collaboration and coordination capabilities.
  • Good knowledge of logistics / warehousing processes.
  • Experience with call-centre/contact-centre solutions is a plus.
  • Skills in project and service-management.

Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (Persol Singapore PTE LTD)

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