Senior IT Support Engineer
19 hours ago
Position Title: Senior IT Support Engineer (Warehouse Systems & Logistics)
Work Type: 100% onsite (Work In Office)
Shift: Potential hours 6 am–3 pm or 8:30 am–5:30 pm
About the Role:
We are seeking a Senior IT Support Engineer to manage technical and digital products within our aerospace-industry operations (Singapore). The role will be hands-on in supporting warehouse, supply-chain, customer-orders, tools & repair services, transportation, quality and other operational domains — with a primary focus on warehouse systems (e.g., automated storage, vertical storage, transport management systems, handheld scanners and related technologies).
You'll oversee the full lifecycle of products/applications — from conception and design through industrialization, operation and retirement — including coordination of cross-functional teams.
Key Responsibilities:
- Manage the application/product lifecycle for information-management systems: coordinate multi-functional teams to develop, deploy and operate solutions that meet operational SLAs.
- Collaborate with business functions locally (Singapore) and with counterparts in Europe to design, develop, deploy and support a portfolio of products/applications.
- Provide hands-on troubleshooting for local warehouse-IT systems (automated storage, transport, handheld scanners, etc.).
- Drive continuous improvement initiatives: challenge the status quo to simplify and deliver value, manage incident resolution and escalation.
- Ensure high-quality service delivery within defined SLAs; monitor performance, prepare and present key-indicator reports.
- Promote a digital culture and modern ways of working within the Information-Management team; enable stakeholders to adopt agile and waterfall methodologies appropriately.
- Educate, influence and support stakeholders in the deployment and support of products/applications.
Job Requirements:
- Bachelor's degree in Information Technology, Computer Science or equivalent.
- Minimum 5 years' experience in IT operations, support or front-office IT role.
- Proven experience in continuous improvement and transformation.
- Familiarity with both waterfall and agile project-management approaches.
- ITIL Foundation certification (v3 or v4).
- Strong stakeholder-management, collaboration and coordination capabilities.
- Good knowledge of logistics / warehousing processes.
- Experience with call-centre/contact-centre solutions is a plus.
- Skills in project and service-management.
Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (Persol Singapore PTE LTD)
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