Customer Support Engineer

2 days ago


NorthEast Region, Singapore KLA-Tencor (Singapore) Pte Ltd Full time $60,000 - $120,000 per year

Responsibilities:

  • Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
  • Resolve installation and upgrading problems.
  • Coordinate equipment schedule to minimize system downtime.
  • Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
  • Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements:

  • Bachelor's Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering
  • Good interpersonal/communication skills in understanding customer needs.
  • Shows initiative and can work independently.
  • Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)
  • candidates with no experience can be considered for entry level


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