Assistant/Sales Manager

3 days ago

Clarke Quay, Singapore Far East Organization Full time $60,000 - $120,000 per year

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description:

Responsibilities

  • Represent the organization professionally presenting Serviced Residences' products and services.
  • Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
  • Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
  • Acquire new sales leads / prospects and establish accounts to expand the client base.
  • Foster and develop relationships with existing clients and customers to maintain loyalty.
  • Manage leads, respond to inquiries promptly, and provide appropriate solutions within stipulated response time.
  • Develop and implement strategies to drive sales with optimum use of company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable.
  • Collaborate with the Operations team to enhance guest experiences.
  • Collaborate with the Revenue Management team to optimize Serviced Residences rates and occupancy.
  • Ensure timely responses and effective communication.
  • Gather and share publicly available market information.
  • Provide regular updates to superiors and the team on activities and market insights.
  • Meet monthly sales targets to achieve cluster budget objectives.
  • Promote and enroll clients in the booker loyalty program.
  • Regularly review account portfolios, analyze performance, and present findings to management for action planning.
  • Adhere to statutory regulations and internal guidelines/SOPs.
  • Follow up with clients with outstanding or long-overdue payments.
  • Participate in adhoc or promotion client and Serviced Residences activities.
  • Undertake any other duties as may be assigned by superiors diligently and professionally.

Requirements

  • Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent
  • Relevant experience in hotel sales (property agent, travel agent, travel trade)
  • Excellent communication, interpersonal, networking and organisational skills
  • Strong negotiation and presentation skills
  • Able to work well under pressure in a fast paced environment
  • Ability to work both independently and as part of the team

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